Frequently Asked Questions

Can you offer advice before I purchase?

Yes you can contact us by telephone on 0151 525 7070 or email to

Can I collect my order from you?

Yes but please call to check stock before purchasing. We only accept card payments not cash for collections.

How do I place an order with

You can place your order from our website. Alternatively we can take your order over the phone by calling 0151 525 7070.

Where do you deliver to?

We deliver to all UK addresses and Europe via our website. Additional delivery cost applies to orders for Jersey, Guernesy, Northern Island, Isle of Man and Isles of Scilly.

Where is my order shipped from?

All of our orders are shipped direct from our warehouse in Liverpool, UK.

What payment methods do you accept?

We accept payment by credit card, debit card and paypal. We also accept official purchase orders from Schools and Government institutions.

Can I cancel my order?

If you would like to cancel an order which has not yet dispatched, call us on 0151 525 7070 to arrange this.

If you have received your order and would like to cancel it, please call us for a Returns Number and instructions on returning the item.

Are your power products safe?

We only sell Genuine or high quality replacement products which are CE/ROHS certified and comply with UK/EU safety legislation.

Danelo Power


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